Refund policy
Return and Refund Policy
30-Day Return Requests
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must generally be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.
Before returning any product, contact support@glowinghaven.com. Do not send a product to an address shown on its original package or to the supplier without our written instructions. The appropriate return address will be provided after the return request is reviewed.
Unauthorized returns may not be accepted.
Change-of-Mind Returns
For an approved return that is not caused by damage, a defect, an incorrect item, or our error, the customer is responsible for return shipping and packaging costs unless applicable law requires otherwise.
We do not currently promise prepaid return labels. Use a trackable shipping service when returning an item. Original shipping charges are non-refundable except where required by law or when the return results from our error.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact support@glowinghaven.com as soon as possible.
Include your order number, a description of the problem, and clear photographs or video of the product, packaging, shipping label, and damage where applicable. We will review the evidence and explain the available remedy, which may include a replacement, refund, or other resolution.
Do not discard the product or packaging until we confirm that it is no longer required.
Non-Returnable Items
Certain products may not be returnable, including personalized products, perishable goods, gift cards, hazardous materials, and sealed personal-care items that have been opened. These exclusions do not limit rights that cannot legally be excluded.
Contact support@glowinghaven.com if you are unsure whether your item is eligible.
Exchanges
We do not offer automatic exchanges. Contact us first. If a return is approved, the fastest option may be to return the original item and place a separate order after the return has been resolved.
European Union and European Economic Area
Where applicable, customers receiving goods in the European Union or European Economic Area may exercise a statutory right to withdraw from an eligible online purchase within 14 days after delivery without giving a reason.
Unless the item is defective, incorrect, or applicable law requires otherwise, the customer is responsible for direct return-shipping costs. Contact support@glowinghaven.com before returning anything so that we can provide instructions and the appropriate return address.
Nothing in this policy limits mandatory consumer rights, including rights relating to defective or non-conforming goods.
Refunds
We will notify you after an approved return has been received and inspected.
Approved refunds will be issued to the original payment method, normally within 10 business days after approval. Your bank or payment provider may require additional time to post the refund.
We may withhold a refund until the returned product is received or proof of return is provided, where permitted by law.
If more than 15 business days have passed since we approved your refund, contact support@glowinghaven.com.
Order Cancellations and Address Changes
Contact support@glowinghaven.com immediately if you need to cancel an order or correct an address. We cannot guarantee cancellation or changes after an order enters processing.
Contact
For return and refund questions, email support@glowinghaven.com.